SMS & WhatsApp Notification

Keep customers informed throughout their visit with automatic SMS and WhatsApp notifications. Configure message templates, notification events, and delivery settings from a centralized dashboard while reducing missed calls and unnecessary waiting.

The SMS & WhatsApp Notification add-on improves customer communication by delivering automatic updates throughout the entire queue journey. Customers receive notifications when a queue ticket is created, when their turn is approaching, when they are called to a counter, and when their service is completed. Administrators can manage all notification settings through a centralized dashboard. The dashboard allows staff to configure SMS gateways, connect WhatsApp Business services, create reusable message templates, and determine which queue events trigger notifications. Every message is automatically linked to the customer's queue ticket, reducing the need for manual communication while improving customer awareness. The add-on helps organizations reduce missed queue calls, minimize waiting area congestion, and improve the overall customer experience. Banks, hospitals, government offices, universities, municipalities, and customer service centers can automatically communicate with customers without requiring additional staff intervention.

Features :

Manage messaging providers, templates, notification events, and delivery status from one dashboard. The system automatically sends SMS and WhatsApp updates based on real-time queue activities.

SMS gateway integration
WhatsApp Business integration
Automatic queue notifications
Queue ticket confirmation
Queue calling notifications
Queue completion notifications
Custom message templates
Event-based message triggers
Delivery status monitoring
Test message functionality
Multi-language message support
Centralized notification management

How it Works:

Administrators first configure an SMS gateway or WhatsApp Business provider from the administration dashboard. Message templates are then created for different queue events such as ticket generation, customer calling and service completion. When the Queue Management system detects one of these events, the configured notification is automatically delivered to the customer's registered mobile number. Administrators can monitor delivery status and modify templates without interrupting queue operations.

Configure an SMS gateway or WhatsApp provider.
Verify communication credentials.
Create message templates.
Select queue events for notifications.
Generate a customer queue ticket.
Queue Management triggers automatic notifications.
Customers receive SMS or WhatsApp updates.
Staff continue serving customers normally.
Review delivery history from the dashboard.

Prerequisite :

Requires an active Queue Management system and supported messaging provider. Configure provider credentials, communication settings, and notification templates before automatic delivery begins.