Online Appointment

Allow customers to schedule service visits online, then check in via QR code and join your queue seamlessly. Administrators can set up services and time slots, approve or adjust bookings, and manage arrivals through an intuitive dashboard. This add-on reduces wait times and no-shows by moving scheduling online and linking appointments directly to your queue.

The Online Appointment add-on modernizes front desk operations by allowing customers to book slots anytime without logging in. Administrators use the dashboard to define services, locations, working hours, and time slots. The system publishes a branded booking portal for web and mobile and sends automatic confirmations, reminders, and no-show alerts via SMS or email. When customers arrive, they simply scan their unique QR code to check in. The dashboard verifies the appointment and automatically issues a queue token. Staff can view the full context, including service type, customer details, and booking status, in real time. This seamless integration allows pre-booked customers to skip the line, reducing idle wait times and improving overall service throughput.

Features :

This add-on’s dashboard centralizes scheduling and check-in. Staff can configure service catalogs, slot rules and capacity limits; review or approve bookings; and monitor no-show rates. By tying appointments directly into the live queue system, it streamlines flow management. Customers enjoy 24/7 self-service booking (no account needed) and reduced in office wait time, while admins gain better control over daily visitor flow.

Public online booking portal (no login needed)
Service, location and slot selection
Branded calendar interface
Automatic SMS/email confirmations & reminders
Admin approval/adjustment of bookings
QR code for seamless check-in
Auto generating a linked queue token upon arrival
Printable QR confirmations

How it Works:

Staff first use the dashboard to configure services, operator schedules and booking rules. The portal then publishes online 24/7. Customers book a service and time slot via web/mobile; they immediately get confirmation (and reminders) by SMS/email. On the appointment day, the customer arrives and scans their QR code at the office. The system verifies attendance and automatically creates a queue token, preserving the booked order. Staff monitor all bookings and queue progress in real time on their admin panel.

Admin configures services, calendars and booking rules.
The system publishes a web/mobile booking portal.
Customer books desired service, date and time online.
The system sends confirmation and reminders automatically.
The customer arrives on appointment day and scans QR code to check in.
The system verifies booking and generates a queue token automatically.
Staff calls the token when ready and provides service.

Prerequisite :

Requires a core queue management setup (counters/staff defined). The organization must have services and time slots configured beforehand. A stable internet connection is needed for live booking. QR check-in requires either a smartphone or a QR scanner at the service desk. SMS reminders need a configured gateway or notification service.