Feedback App

Feedback App is an OnestQ service application that collects user feedback for both token-based and appointment-based services. Users can create tokens or appointments and view their complete service history within the app. Feedback can be submitted after each service, helping improve quality, performance, and customer satisfaction.

Feedback App is a dedicated service application within OnestQ, designed to collect user feedback for services delivered through both token-based and appointment-based interactions. The app provides two primary options: Create Token and Create Appointment, allowing users to access services in the way that best suits their needs. Users can easily view their token list and appointment list within the app, ensuring clear visibility of all service interactions. For token-based services, feedback can be submitted directly under the specific token after the service is completed, enabling accurate and service-specific evaluation. Similarly, feedback can also be provided for appointments, allowing users to share their experience for scheduled services as well. This app ensures that every service interaction whether handled through immediate tokens or pre-booked appointments can be reviewed and measured. Overall, the Feedback App plays a vital role in improving service quality, monitoring performance, and enhancing customer satisfaction across the OnestQ service ecosystem.

Feedback App

Features :

Collect real-time customer feedback effortlessly to improve service quality and enhance overall customer satisfaction.

  • Services appear after login
  • Each service has a specific token
  • Tokens show questions for feedback
  • Answers are recorded as feedback
  • Collect feedback for every customer query

How it Works:

Turn every completed service into measurable customer insight.

  • Admin sets custom feedback questions
  • Customer receives token with notification for feedback submission
  • Relevant questions appear automatically
  • Ratings and responses are submitted instantly
  • Admin monitors reports and performance trends

Prerequisite :

Set up completed service tokens and devices to collect customer feedback.

  • Feedback app installed via Play Store or App Store
  • Customer receives token through push notification
  • Pre-configured feedback questions for each service
  • Feedback device (tablet, mobile) ready
  • Admin access available for monitoring reports

Overview :

Version History :

1.0.0 - Initial Release

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